Vice Chairman & Head - Ortho Spine, MIS & Robotic Spine Surgery, BLK-Max Super Speciality Hospital, New Delhi
Part 10 of 10 in Indications for Spine Surgery & Advances for Safer Outcomes
Cross-Border Spine Care: Inside the Jivo Connect Clinic Model
August 27, 2026
Closing the masterclass, the conversation turned from clinical indications to a more practical question: how does a referring doctor abroad actually get a patient in front of Dr. Puneet Girdhar.
How the monthly slot works
Jivo Healthcare runs a recurring Connect Clinic slot, scheduled for March 23 this month. Referring doctors are asked to identify relevant patients and share their reports by March 21, so Girdhar's team has time to review the cases before the consultation and confirm a slot.
A joint consultation, not a handoff
The referring doctor is expected to join the consultation itself, so the patient receives guidance from their own doctor and Girdhar together. Cases that can be managed locally are guided that way, and only those that genuinely need treatment in India are directed to travel.
Rejecting the word tourism
Girdhar and the session's host were both explicit that they consider medical tourism a misleading term for what this model does. Framing it instead as continuity of cross-border care, they argued that a single patient's trip helps one person, while organizing a surgical camp in the referring doctor's own country could help many more with the same clinical effort.
What happens after the patient goes home
Girdhar described running five to six video consultations a day with patients worldwide, talking to them both before and after surgery. He was direct about why this matters specifically for patients traveling from Africa to India for treatment: trusting a surgeon met once, in a different country, calls for an ongoing follow-up relationship, not just a single successful operation, since recovery and rehabilitation continue long after the patient returns home.
This guide is based on a live Jivo Masterclass — Dr. Puneet Girdhar taught doctors across Africa on March 15, 2026.
FROM THE LIVE Q&A
Host (Varun, Jivo Healthcare)
What does follow-up look like once a patient returns home after surgery in India?
Dr. Puneet Girdhar
It is a matter of trust for a patient to travel from Africa to India. Being honest and ethical is paramount, as is close follow-up once they return home. It is not just one surgery, it is an entire program of rehabilitation. I talk to my patients before surgery and after, and I do five to six video connects a day with patients all over the world.
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Frequently Asked Questions
What is the selection criteria for doctors in our network who want to join your fellowship or observership program?▼
Practically there is no selection criteria for an observer. At best we make you scrub and observe. You cannot participate in performing the procedure, but it is a great experience today, and we can accommodate visitors for one week up to eight to ten weeks. The only credential we can offer is a certificate from our own hospital, signed by myself and our management. The accredited route is a two-year National Board program for postgraduates who clear a super-specialty entrance exam, and the Spine Society of Delhi and Spine Society of India also run fellowships of one to three months, with one running a full year, but none of these are currently available to overseas trainees or visiting surgeons.
Does an observership need to be limited to specialists, or can general practitioners take part, and who benefits most?▼
Anybody can come in. It depends on their interest, whether they are doctors, paramedics, or even technicians who want to learn how the equipment is used more efficiently. Any doctor with an outdoor or clinic practice where spine patients come through is welcome. Until you have seen a technique, it is very difficult to fathom in your head and convince your patient that it will help them. Visitors typically stay for a few weeks to a few months. A fellow from Nepal, already a practicing surgeon at a National Trauma Hospital, recently observed 25 surgeries in a single week, including robotic spinal deformity correction, endoscopic cases, and minimally invasive TLIF for listhesis.
A 32-year-old male has a diffuse L4-L5 disc bulge compressing both traversing nerve roots, a left paracentral L5-S1 disc protrusion narrowing the left lateral recess, and canal stenosis measured at 9.5 millimeters. He is exhausted by medication and physiotherapy but afraid of surgery. What would you recommend?▼
If there is no significant back pain and no instability, we prefer decompression alone, either bipartal endoscopy through two ports of 4 to 5 millimeters to 1 centimeter, or an MIS tubular approach through a single 2.5 centimeter incision, adding a discectomy at the same sitting if the disc is large. If there is significant back pain and the dynamic X-ray shows instability, lysis, or discal collapse with foraminal stenosis, he will need a TLIF with a cage and screws to restore disc height and decompress both foramina. If he is already exhausted by medication and physiotherapy and still suffering, he almost certainly needs surgery; that is exactly why he is still hanging around doctors trying to find another way.
What were you and your colleagues hoping to take away from this session?▼
Spinal surgery takes most of the surgical case volume in neurosurgery at my center in Nigeria. We were expecting to see the procedures Dr. Girdhar uses and how they aid recovery, not only the traditional open decompression we already practice, but also how he performs minimally invasive spine surgery, since it is still an emerging area for us.
How is minimally invasive surgery actually done, since we currently only perform open surgery at our center?▼
I would request that we spend time together if you are planning to come to India, please come to Delhi to our center. I tried my best, but that is all you can cover in an hour when it represents twenty years of work with a lot of technology behind it. You need to observe more, and that would let you move on to minimally invasive work. It is not difficult, but everything new you start in your practice is a steep curve at first, though very achievable, looking at how many MIS centers exist in the world today.
By when must referring doctors share patient reports ahead of the Connect Clinic slot?▼
By March 21, two days ahead of the March 23 consultation slot, giving Girdhar's team time to review the cases and confirm a slot.
Does every patient discussed in a Connect Clinic consultation end up traveling to India?▼
No. Cases that can be managed locally are guided that way, and only those that genuinely need treatment in India are directed to travel.
Why do Girdhar and the session's host reject the term medical tourism for this model?▼
They consider it a misleading term, framing the model instead as continuity of cross-border care.
What alternative to individual patient travel did they propose could help more people?▼
Organizing a surgical camp in the referring doctor's own country, which they argued could help many more patients with the same clinical effort as one patient's individual trip.
In This Series: Indications for Spine Surgery & Advances for Safer Outcomes
- 1.Indications for Spine Surgery
- 2.The Three-Tier Referral System: When Back and Neck Pain Needs a Spine Surgeon
- 3.Cauda Equina Syndrome and the Spine Emergencies That Cannot Wait
- 4.A Case Worked Through by Phone: Decompression or Fusion for a Kenyan Patient
- 5.Minimally Invasive Reduction for Spondylolisthesis: Two Cases From the Same Month
- 6.A Fusion Mass at Twenty-Four: Revising a Childhood Scoliosis Correction That Stopped Short
- 7.Loose Screws and a Cord That Was Swelling Somewhere Else Entirely
- 8.When Cement Alone Is Not Enough for a Fractured Vertebra
- 9.Training the Next Generation: Inside a Two-Year Spine Fellowship and Its Observership Track
- 10.Cross-Border Spine Care: Inside the Jivo Connect Clinic Model